The Anti-Red Tape Authority (ARTA) has commissioned RLR Research & Analysis to conduct the Report Card Survey (RCS) 2.0.

In coordination with the Civil Service Commission (CSC) and the Philippine Statistics Authority (PSA), ARTA is mandated to conduct this project through Section 20 of Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The Report Card Survey assesses offices and agencies providing government services to evaluate their streamlining initiatives and determine if they deliver efficient government service. Specifically, it measures the effectiveness of the Citizen’s Charter in reducing regulatory burdens and the impact of the human resource systems and the programs in delivering efficient government service.

All government agencies and offices providing government services are subjected to the survey, including but not limited to local government units (LGUs), government-owned or controlled corporations (GOCCs), and other government instrumentalities.

Notably, the Implementing Rules and Regulations of the R.A. No. 11032 states that the results of the RCS study will be the basis of the grant of awards, recognitions, and incentives for government agencies.

To read more about the project, visit the primer on RCS 2.0: https://arta.gov.ph/report-card-survey-rcs-2-0/